Refund Policy

At FamZen, customer satisfaction is our top priority. We want you to shop with confidence knowing that if something isn’t right, we’ll work with you to find a solution. This Refund Policy explains when and how refunds are issued.

1. Eligibility for Refunds

Refunds may be approved under the following conditions:

1. The product received is damaged, defective, or incorrect.
2. The product does not match the description provided on our website.
3. The order was cancelled before shipment.

Refunds are not available for:

1. Products that have been used, damaged by the customer, or are not in their original packaging.
2. Items purchased on final sale or marked as non-returnable.
3. Digital products, gift cards, or downloadable items (if offered on FamZen).

2. Return Process

To request a refund:

1. Contact our support team within 7 days of receiving your order.
2. Provide your order number, a description of the issue, and (if applicable) photos of the product.
3. Once your request is reviewed, you will receive instructions for returning the item (if required).

Returned items must be in their original condition and packaging. Products that do not meet these conditions may be denied a refund.

3. Refund Method

1. Approved refunds will be issued to your original payment method (e.g., card, bank transfer, or wallet balance on FamZen).
2. Depending on your bank or payment provider, refunds may take 1-5 business days to reflect in your account.

4. Exchanges

In some cases, we may offer an exchange instead of a refund, particularly for defective or damaged items. This option will be discussed with you during the resolution process.

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

1. First, check with your bank or payment provider.
2. If the issue persists, contact us at support@famzenstore.com, and we will assist you.

6. Policy Updates

FamZen reserves the right to update this Refund Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.