Cancellation Policy

At FamZen, we understand that plans can change. This Cancellation Policy explains the conditions under which you may cancel an order and how cancellations are processed.

1. Order Cancellations by Customers

1. Orders may be cancelled within 24 hours of purchase if the order has not yet been processed or shipped.
2. To request a cancellation, please contact our support team with your order number.
3. If the order has already been shipped, it cannot be cancelled. In such cases, you may refer to our Return Policy once the item is delivered.

2. Automatic Cancellations

FamZen reserves the right to automatically cancel an order if:

1. Payment is not received or is unsuccessful.
2. The product becomes unavailable or out of stock.
3. Fraudulent or suspicious activity is detected.

Customers will be notified promptly if an order is cancelled by us.

3. Refunds for Cancelled Orders

1. If your cancellation request is approved, a full refund will be issued to your original payment method.
2. Refunds may take 3–5 business days to reflect in your account, depending on your payment provider.

4. Non-Cancellable Items

Certain items may not be eligible for cancellation once the order is placed, including:

1. Final sale or clearance products.
2. Customized or personalized items.
3. Digital goods, gift cards, or downloadable items (if offered on FamZen).

5. Policy Updates

FamZen reserves the right to modify this Cancellation Policy at any time. Changes will be effective once posted on this page, with the updated effective date.