Privacy Policy

At FamZen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase through our website. By using FamZen, you consent to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect the following information:

1. Personal Information: Name, email address, phone number, billing address, shipping address, and payment details.
2. Account Information: Login details, order history, and saved preferences.
3. Usage Data: Information about how you interact with our website, including IP address, browser type, device details, and pages visited.
4. Cookies & Tracking Data: To improve your shopping experience, we may use cookies and similar technologies to store preferences and track behavior.

2. How We Use Your Information

We use the information we collect to:

1. Process and fulfill your orders.
2. Communicate with you about your account, orders, or inquiries.
3. Provide customer support and handle returns or complaints.
4. Improve and personalize your shopping experience.
5. Send promotional offers, updates, or newsletters (you can opt-out at any time).
6. Ensure website security and prevent fraud.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

1. Service Providers: With trusted third parties such as payment processors, delivery companies, and IT service providers to help us operate effectively.
2. Legal Requirements: When required to comply with legal obligations, enforce our policies, or protect our rights and the safety of others.
3. Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

4. Cookies and Tracking Technologies

FamZen uses cookies to:

1. Remember your preferences and settings.
2. Improve website functionality and performance.
3. Analyze traffic and shopping behavior.
4. Deliver relevant ads and promotions.

You can control or disable cookies through your browser settings, but some features of our site may not function properly if cookies are disabled.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption, and limited employee access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your location, you may have the right to:

1. Access and request a copy of your personal data.
2. Request corrections or updates to inaccurate information.
3. Request deletion of your personal data (subject to legal and contractual obligations).
4. Withdraw consent for marketing communications.
5. Restrict or object to certain processing activities.

To exercise these rights, please contact us at support@famzenstore.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their policies before sharing any personal information.

9. Children’s Privacy

FamZen does not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take steps to delete it immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated policy will always be posted on this page with a revised effective date.